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Why Buy From Us

The Top 9

9 ways we are committed to your gardening success!

#1:  We love what we do!!!

We are gardeners ourselves.  We love to grow our own food; we support local farmers.  We are passionate about plants and love to work with other likeminded folks. 

#2:  The gardening support!!

We provide helpful how-to’s to address many of your urban gardening concerns.  Your gardening success is important to us, and a lack of gardening experience is no barrier to a fruitful and beautiful urban garden.  Our informational guides provide simple, step-by-step instructions, written in layman’s terms, to many of your more challenging tasks.  You can find all informational how-to’s available for download here.  Return frequently, as we are constantly adding new content. 

#3: The videos!!

In addition to the informational guides, we also provide video how-to’s to assist you in developing your urban gardening skills.  The videos are interspersed throughout the website, but you can find them all here for your viewing pleasure.  As above, return frequently, as we are constantly adding new content. 

#4: We're fanatical about customer service.

Our obsession with customer service starts at the top of the company.  The evil boss, Jennifer Hayes, reads every email that you send.  This allows her to take immediate action to remedy a problem or to pass it along to the appropriate customer service representative.

We have real humans awaiting your call.  During our regular business hours, you can speak to a live human who works at The Gardener of Urban.  Outside of our business hours, please leave us a message or send an email.  A representative will respond as soon as possible.  We look forward to hearing from you!

Our staff is knowledgeable about every product we sell.  If you have a question we can answer it or will do everything in our power to find the answer.

#5:  We ship to you directly from the manufacturer.

In order to save you money and reduce emissions, we ship to you directly from the manufacturer.

#6:  The best return policy in the business.

At The Gardener of Urban, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase.  Let us earn your trust through every product we sell and every interaction you have with us.  We believe that we can work together with our customers to make every purchase a positive experience.

If you decide after your product arrives that it's not the right fit or the color just doesn't quite work, you can return it to us within 90 days of the original purchase for a full refund, with no restocking fee.  For more information, please see

#7: Know your purchase.

You want to feel confident you know exactly what you're buying.  Many shops make it hard to get familiar with their products by simply regurgitating the manufacturer's product description and photos. They've probably never even opened the item and tried to use it.  At The Gardener of Urban, we take our own photos, write our own descriptions, and create our own videos. We think you deserve this attention to detail so you can feel confident with your purchase.  We're not going to go through all of that trouble unless we know the product is fantastic.

#8: Tons of payment options.

We accept all major forms of credit card (Visa, MasterCard, Discover, and American Express). We also accept PayPal.  However you want to pay, we'll take it!

#9: We highlight your successes!!!

Send us your photos, videos or gardening success stories, and we will highlight these on our site.  There might even be a little something extra in there for you. 


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