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Free Shipping on all orders over $75!! Use code FS75 at checkout

Our Shipping Policy

What Does It Cost To Ship My Item?

Shipping costs are noted on each product page.  Shipping is free for orders greater than $75.  Use Code "FS75" at checkout.

 

How Will My Order Ship?

We will ship your order using the fastest, safest, and most reliable method possible.  We have established strong relationships with the best delivery companies nationwide.  Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.  When your order ships, you will be notified you via email.  Included in your email will be a tracking number for your shipment.  We encourage you to track your package online with the carrier.  Carriers will provide an estimated delivery date.  Please be sure to contact us if anything seems unusual with the progress of the shipment.

See the individual product pages for more specific information on shipping and handling time.

 

When Will My Order Ship?

We work hard to make sure your order makes it to you as fast as possible.  When you make a purchase, our team immediately processes the order and prepares it for shipment. Most orders from The Gardener of Urban ship directly from the manufacturer in order to cut down on carbon emissions (your products won't have to ship twice, once to us and then once to you,) and to ensure you get your product right off the line.  As our vendors ship your order, we will email you the tracking information so you can follow your products' journey home to you.  To check out the shipping status of your order just login to your account.

At present, we generally do not accept orders to Alaska, Hawaii, or International addresses.  In some circumstances we may be able to accommodate your order.  Please contact us between the hours of 9AM – 5PM Eastern Time, Monday – Friday, at 1-877-264-6217 if you are interested in ordering from and/or shipping to Alaska, Hawaii, or Canada.

We do not provide signature verification on orders shipped standard ground.  For orders that do not get shipped standard ground shipping (freight) we offer curbside delivery. Please provide a valid phone number for the carrier to set up a delivery date and time.  If you desire any other delivery options, please give us a call at 877-264-6217. Additional fees may apply.

For orders that are undeliverable and shipped back to our facility, you will be refunded less any return shipping charge.

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