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Our Return Policy

 

Our Guarantee to You

 

We strive to have the most generous return policy in the industry.

 

At The Gardener of Urban, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase.  Let us earn your trust through every product we sell and every interaction you have with us.  We believe that we can work together with our customers to make every purchase a positive experience.

 

If you decide after your product arrives that it's not the right fit or the color just doesn't quite work, you can return it to us within 90 days of the original purchase for a full refund, with no restocking fee.  All we ask is that the item is not used, in the same condition you received it and with the original packaging.  We are more than happy to exchange, replace or refund you for a product that falls short of your expectations.  If you want to return a product or have any questions or concerns, please contact our customer care team at 1-877-264-6217 or returns@gardenofurban.com.

 

With The Gardener of Urban guarantee, there is no fine print.  All we ask is the following: 

  • Email us at returns@gardenofurban.com.  We will provide you with return instructions.
  • Products should be sent back using a trackable shipping method.
  • Products should be unused, returned in the same condition you received it and with the original packaging. 
  • We will only refund the cost of the item; shipping costs are your responsibility.
  • After we receive and inspect your return, your refund will be processed and your credit will be automatically applied to your original method of payment or as store credit within 7 days.  There is no restocking fee.

 

If you believe your product has arrived damaged, or has been shipped to you incorrectly, please contact returns@gardenofurban.com immediately. We will replace any damaged or missing parts or product as necessary, or provide a complete refund within 30 days of delivery.  

 

 

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